Frequently Asked Questions (FAQ)

Welcome to Klyane Help Center — here you’ll find answers to the most common questions about shipping, orders, returns, and payments.

Shipping Information

1. Do you ship internationally?

Currently, Klyane only offers shipping within Australia.
We are working towards expanding our delivery network in the future.

2. How long does shipping take?

Our standard shipping process includes:

• Processing Time: 1–4 business days

• Shipping Time: 5–12 business days

Once your order has been processed and dispatched, a tracking number will be sent to your email.
This allows you to monitor your shipment and stay updated on its delivery status every step of the way.

Order Management

How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number.
Simply use this number to track your package through the courier website or via the tracking link provided in your email.

Returns & Refunds

1. What is your return policy?

We offer a 30-day money-back guarantee.
Returns are accepted if items are unused, in original condition, and with all packaging intact.

If you wish to return an item, please contact our customer support team for instructions.

• Return Shipping Costs: The customer is responsible for return shipping if returning due to change of mind.

• Defective or Damaged Items: Klyane covers return shipping for defective or damaged products.

2. What products are non-returnable?

• Items that are opened, used, or damaged cannot be returned.

• Products must be in original condition to qualify for a refund.

3. Can I exchange an item?

Unfortunately, we do not offer exchanges.
However, you may return the product for a refund and place a new order for the desired item.
For more details, refer to our Return & Refund Policy.

Payment & Billing

1. What payment methods do you accept?

We accept payments securely through the following methods:

• MasterCard

• Visa

• American Express

• Discover

• Diners Club

• Shop Pay

• Google Pay

• Apple Pay

• JCB

• UnionPay

• Elo

All transactions are processed in Australian Dollar (AUD) via secure, encrypted payment gateways.

Contact Us

If you have any inquiries or need assistance, feel free to reach out using the details below:

Email Address: info@klyane.com
Store Name: Klyane

Open Hours:
Monday to Friday – 09:00 AM - 4:00 PM (GMT+1)
Saturday & Sunday – 10:00 AM – 02:00 PM (GMT+1)

Response Time:
Please allow up to 6 hours for email responses on weekdays and up to 12 hours on weekends due to reduced staffing.